You can send email notifications to respondents when they submit your form or you can send yourself an email notification when you get a new response to your form. Not receiving your notification messages? Read on for some troubleshooting tips.
Note: Once you’ve set up notifications, you’ll only receive them for future form submissions, and not for any submissions received before notifications were activated.
If you’ve tried all of the suggestions below, and are still not receiving notifications, please reach out to our Support team using the Contact Support button at the bottom of this article.
1. Make sure that notifications@typeform.com and notifications@followups.typeform.io have been unblocked.
Form submission notifications are sent from notifications@typeform.com or notifications@followups.typeform.io. Check your email provider’s filter and spam settings to make sure that this address hasn’t been blocked or marked as spam.
If you’ve unsubscribed from all Typeform emails, you’ll have been unsubscribed from notifications@typeform.com and notifications@followups.typeform.io as well. You’ll need to resubscribe to receive notifications.
This article suggests tips on preventing Typeform emails from going to your Spam folder.
Alternatively, you can use Zapier to send notifications from new form submissions through Gmail.
2. Check that the automation is properly set up.
Open your automation by going to the Workflow panel and clicking the send icon to open your automation. Create a new automation by clicking the + button.
Make sure that the automation is being sent to the correct email address. Review the recipients, subject, and body of each action. When selecting to receive email notifications, emails will be sent to the address associated with your Typeform account by default, but you can send them to a different address, or add additional addresses.
3. Did you copy your form? Don’t forget to create automations or turn on notifications!
When you duplicate a form, the original form’s content and design will be copied to the new form. However, settings like send email for new responses and custom system messages will not be copied. If you were using automations on the original form, you’ll need to set them up again on the duplicated form.
You can set up automations in the Workflow panel by clicking the + button under automations.
4. Make sure that your form is published.
If you’ve recently updated your form's settings, you may need to republish your form to activate the changes. Make sure that you’ve clicked the Share or Publish edits button at the top of the Content, Workflow, Connect, or Share panel.
5. Check that your form has received new submissions.
You’ll only receive notifications for new submissions, so if you haven’t received notifications recently, it may be that no one has answered your form.
You can check for new responses in the Results tab of your form.
If you haven’t been receiving new responses, and are looking for ways to improve your form’s reach, check out our help section on sharing your form!