What is Typeform?

Typeform makes collecting and sharing information comfortable and conversational. It's a web based platform you can use to create anything from surveys to apps, without needing to write a single line of code. 

Beautifully designed, asking one question at a time like a real conversation, they are engaging and fun to complete. This combination gives typeforms great completion rates, meaning you can get better and more results.

What browsers and devices are supported by Typeform?

Typeforms can be viewed and completed using the following platforms / browsers:
Windows and Mac computers with the latest versions of Chrome, Safari, Firefox, Microsoft Edge, and Opera browsers.

Tablets: iPads running iOS 10+ and Android tablets running 4.4+.

Smartphones: iPhones running iOS 10+, Android smartphones running 4.4+, Opera Mini (latest version) and IE Mobile (latest version).

We usually support at least two previous versions of all popular browsers and platforms. On unsupported versions or devices, people trying to access your typeform will see a message apologizing and pointing them to a page where they can update their browser.

Why can’t I log in to my account?

If you’re having difficulty logging in, check our Status Page, to see if there are any current technical problems affecting our platform.

If you are logging in for the first or second time, please check this article for various solutions.

I can’t verify my Typeform account

When you sign up to Typeform, we send you an email to verify your account. If you can’t find this:

• Check your email spam folder. The email subject will be Activate your typeform.
• Wait 15 minutes, the email may have been delayed.

If you still have not received your verification email, please contact support with the button at the end of this FAQ.

Can you build conditions or “skip logic” into the form?

With Typeform, conditions are called Logic. Here are some articles explaining how to use it:

• Show relevant questions with Question branching
• Get the most out of Advanced Logic with Branching and calculations
• How to combine Question branching and Outcome quiz with Simple Logic
• Hide following questions using Branching and calculations

How can I copy a typeform?

In your Workspace, there is a Duplicate button, which allows you to copy typeforms. This article shows you how.

How can I move a typeform to another Workspace?

Read the article Workspaces to find out how to move typeforms

Can I copy a typeform to a different account?

We’re afraid you cannot copy typeforms between accounts.

How can I identify my respondents?

There are a couple of ways to identify your respondents. Read this article to find out how.

Can I pre-populate fields?

You can pre-populate typeform questions or statements with some data using Hidden Fields (Professional feature), which you can find out about here:

• What are Hidden Fields?
• How to use Hidden Fields
• Track the source of your respondents

So, for example if you know someone's name, you can feed that into a typeform, so it feels more personalized.

Can I upload questions and data into a typeform?

Short answer: no. When creating a typeform you have to write or copy/paste each one, one at a time. It's not possible to upload questions or data you have in another product directly to a typeform.

You cannot pre-populate a typeform's results, either. The only way to get results stored in a typeform is by people completing it. We think we make that a nice experience that people enjoy :)

Do respondents need to complete my typeform in one sitting?

Respondents can start your typeform, close it, and return later without losing their answers.

Your audience doesn't have to complete a typeform in one sitting. They can start to fill one in, close it, and then return later and their answers will still be there. The only rule is they have to be on the same browser and device (and not in Incognito or Private browsing mode). Their answers will be kept safely in their browser's local storage, for 15 days.

Can I generate unique codes for each respondent?

You can create unique codes for respondents using Hidden Fields, so you can easily track who is completing your typeforms. This article explains how.

You can automate the creation of unique codes with a CRM (Customer relationship management) program, which is also detailed in the above article.

How can I get my results?

Typeform results live in the Analyze panel, which you see when you log in to your account, and open the typeform. Click here to find out all about viewing and using your results.

How do I edit submitted responses?

This is not possible on this platform. If you want to edit results, you need to download your results to a spreadsheet, where you can manually edit submissions.

How do I close my typeform?

If you want to stop submissions or take your typeform offline, this article explains how.

Can I use typeforms without an internet connection?

There’s no “offline mode” with Typeform. It’s designed to work only with an internet connection, which you need to load the typeform, and also to submit responses.

If someone starts completing a typeform but loses their internet connection, they can click the Submit button, but a message will appear saying results cannot be submitted, and to not close the page. The typeform will keep trying until the internet connection returns, as long as the browser tab remains open.

My typeform’s not working!

Don’t worry! Head over to our Troubleshooting article, which will help you fix things.