What is Typeform?
Typeform makes collecting and sharing information comfortable and conversational. It's a web based platform you can use to create anything from surveys to apps, without needing to write a single line of code.
Beautifully designed, asking one question at a time like a real conversation, they are engaging and fun to complete. This combination gives typeforms great completion rates, meaning you can get better and more results.
What browsers and devices are supported by Typeform?
Typeforms can be viewed and completed using the following platforms / browsers:
Windows and Mac computers with the latest versions of Chrome, Safari, Firefox, Microsoft Edge, and Opera browsers.
Tablets: iPads running iOS 10+ and Android tablets running 4.4+.
Smartphones: iPhones running iOS 10+, Android smartphones running 4.4+, Opera Mini (latest version) and IE Mobile (latest version).
We usually support at least two previous versions of all popular browsers and platforms. On unsupported versions or devices, people trying to access your typeform will see a message apologizing and pointing them to a page where they can update their browser.
Why can’t I log in to my account?
If you’re having difficulty logging in, check our Status Page, to see if there are any current technical problems affecting our platform.
If you are logging in for the first or second time, please check this article for various solutions.
I can’t verify my Typeform account
When you sign up to Typeform, we send you an email to verify your account. If you can’t find this:
- Check your email spam folder. The email subject will be Activate your typeform.
- Wait 15 minutes, the email may have been delayed.
If you still have not received your verification email, please contact support with the button at the end of this FAQ.
Can you build conditions or “skip logic” into the form?
With Typeform, conditions are called Logic. Here are some articles explaining how to use it:
How can I copy a typeform?
In your Workspace, there is a Duplicate button, which allows you to copy typeforms. This article shows you how.
How can I move a typeform to another Workspace?
Read the article Workspaces to find out how to move typeforms
Can I copy a typeform to a different account?
We’re afraid you cannot copy typeforms between accounts.
How can I identify my respondents?
There are a couple of ways to identify your respondents. Read this article to find out how.
Can I pre-populate fields?
You can pre-populate typeform questions or statements with some data using Hidden Fields, which you can find out about here:
So, for example if you know someone's name, you can feed that into a typeform, so it feels more personalized.
Can I upload questions and data into a typeform?
Short answer: in most cases, no. When creating a typeform you have to write or copy/paste each one, one at a time. However, if you're a Google Drive user, you can use our Docs importer to import a list of questions based on a template we provide.
You cannot pre-populate a typeform's results, either. The only way to get results stored in a typeform is by people completing it. We think we make that a nice experience that people enjoy :)
Do respondents need to complete my typeform in one sitting?
Respondents can start your typeform, close it, and return later without losing their answers.
Your audience doesn't have to complete a typeform in one sitting. They can start to fill one in, close it, and then return later and their answers will still be there. The only rule is they have to be on the same browser and device (and not in Incognito or Private browsing mode). Their answers will be kept safely in their browser's local storage, for 15 days.
Why do I get a message telling me to upgrade when I try to publish my typeform?
Users can test out certain features belonging to a higher tier of our pricing plan. Trying a paid feature will put the typeform in Trial mode. Typeforms in Trial mode can't be published unless the paid features are removed, or the account is upgraded. You can learn more about Trial mode here.
I made changes to my typeform questions or settings, but my form doesn't show them!
Make sure to hit Publish after making any edits to your typeform, so that the updates are transferred to the live version of the form. If you're already using the typeform link on another site, you won't have to replace it for the updates to show.
You also need to republish your form when editing typeform settings, like setting up email notifications for respondents. Otherwise, the new settings won't affect people responding to your form.
Can I generate unique codes for each respondent?
You can create unique codes for respondents using Hidden Fields, so you can easily track who is completing your typeforms. This article explains how.
You can automate the creation of unique codes with a CRM (Customer relationship management) program, which is also detailed in the above article.
How can I get my results?
Typeform results live in the Analyze panel, which you see when you log in to your account, and open the typeform. Click here to find out all about viewing and using your results.
How do I edit submitted responses?
This is not possible on this platform. If you want to edit results, you need to download your results to a spreadsheet, where you can manually edit submissions.
How do I close my typeform?
If you want to stop submissions or take your typeform offline, this article explains how.
Can I use typeforms without an internet connection?
There’s no “offline mode” with Typeform. It’s designed to work only with an internet connection, which you need to load the typeform, and also to submit responses.
If someone starts completing a typeform but loses their internet connection, they can click the Submit button, but a message will appear saying results cannot be submitted, and to not close the page. The typeform will keep trying until the internet connection returns, as long as the browser tab remains open.
My typeform’s not loading!
Don’t worry! Head over to our Troubleshooting article, which will help you fix things.
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