Answering a Research Flow study requires camera and microphone access permissions on the browser and device your respondents are using. If you're trying to join a Research Flow study and your browser keeps blocking the camera or microphone, this guide will help you fix it in a few simple steps.
Most permission issues are related to the following:
- Your browser settings for the study site (desktop or mobile)
- Your device/OS privacy settings that control whether the browser can use your camera and microphone
You can get started by working through the sections that apply to you below. After making changes, refresh the study page, or fully close and reopen the browser, and try launching the study again.
Browser permissions on desktop
Google Chrome
- Click Chrome and select Settings on the left side of the address bar.
- Navigate to Privacy and security, and click Site settings.
- Select the Typeform website. In this example, the camera and microphone permissions to this site are blocked.
- Select Allow from the dropdown list next to Camera.
- Repeat this step for Microphone.
- Refresh the page to apply changes.
Safari
- Click Safari in the top menu bar and select Settings for www.typeform.com.
- By default, the General Settings window will open.
- Select the Websites option, click Camera on the left hand side and select Allow from the dropdown menu next to the Typeform website.
- Click Microphone and select Allow, just like you did for the camera option.
- Reload the page to make sure your new settings have been applied.
Firefox
- Click the hamburger menu in the top right corner to open the applications menu and select Settings.
- Click Privacy and security and scroll down until you see Permissions.
- Click Camera, and select Allow from the dropdown list next to it, then click Save changes.
- Repeat this step for Microphone.
- Refresh the page. When the browser asks for permission again, check Remember this decision and click Allow.
Browser permissions on mobile devices
iOS (iPhone/iPad)
Safari
- Tap the document icon on the left side of the address bar.
- Tap the three dots in the bottom right corner of the screen.
- Scroll down until you see Website Settings and set the Camera and Microphone permissions to Allow.
Chrome and Firefox permissions on iOS are managed by the System Settings app described in the System Permissions section below.
Android
- Tap the three dots (⋮) in the top right of the browser and select Settings.
- Select Site settings.
- Tap Microphone or Camera.
- Make sure the site is not under the Blocked list. If it is, tap the site URL and select Allow to add it to the Allowed list of sites.
System permissions on desktop
Even if your browser is set up correctly, your computer’s operating system might be blocking the browser itself.
Here’s how you can check this on different operating systems.
macOS
- Click the Apple icon and open System Settings (or System Preferences).
- Go to Privacy & Security and find the Camera and Microphone options.
- Click Camera, and ensure the toggle for your browser (Chrome, Safari, or Firefox) is toggled ON.
- Repeat this step for Microphone.
- You may need to restart your browser for changes to take effect.
Windows 10 and 11
- Go to Start > Settings > Privacy & security.
- Under App permissions, click Camera.
- Ensure Camera access is toggled On, and Let desktop apps access your camera is also On (ensuring your browser is in the list).
- Repeat these steps for Microphone settings.
System permissions on mobile devices
iOS (iPhone/iPad)
- Open the Settings app.
- Select Apps.
- Scroll down until you find your browser (Safari, Chrome, or Firefox) and tap it.
- Under the Allow [Browser] to Access section, ensure the toggles for Camera and Microphone are turned ON (Green).
- If you are using Safari, also ensure that Private Browsing is turned off, as it can sometimes restrict media streams.
Android
- Open the Settings app.
- Tap Apps.
- Find and tap on your browser (e.g., Chrome).
- Tap Permissions.
- Tap Microphone.
- Select Allow only while using the app.
- Repeat this step for Camera permissions.