Connect Typeform with Zendesk to automatically turn new form responses into Zendesk tickets. Keep your team organized and never miss a request.
The Zendesk integration is available on all Typeform plans.
Note! Currently, you can only map to the Ticket subject and Ticket description fields in Zendesk.
Get your accounts ready
Before you start, make sure you have:
Create your typeform
We suggest you include the following questions in your form:
- An Email question (either the Email question type or the Email field in the Contact info question).
You can map this to the Ticket subject in Zendesk.
Already have your respondent’s email? You can prefill it by adding URL parameters to your form instead.
- A description question asking for details about the issue or request (use a Short text or Long text question).
You can map this to the Ticket description in Zendesk.
Note! Video answers and the text option within Video Answers are not currently supported.
- When you’re happy with your form, click Share or Publish edits in the top right corner.
Just getting started with Typeform? Go here to learn more.
Connect your form to Zendesk
1. Open the form you want to integrate with Zendesk. Click Connect.
2. Scroll or search for Zendesk, then click Connect. Choose the option with the black Connect button (the other option connects via Zapier).
3. When prompted, enter your Zendesk subdomain to authorize your account.
Your subdomain is the unique part of your Zendesk URL, between https:// and .zendesk.com.
Example: If your URL is https://thisismysubdomain.zendesk.com, your subdomain is: thisismysubdomain
4. Click Add account to authorize.
When you authorize your Zendesk account, it becomes available to everyone in the same Typeform workspace to connect with their forms.
If you’re logged into your Zendesk account already, you’ll see that it’s connected. If you’re not logged into your Zendesk account yet, follow the authentication steps to log in.
Once connected, your account will appear with a Connected label next to it, like this:
You can also click Disconnect and connect to a different Zendesk account.
5. Click Continue.
6. Now you can start mapping your form questions to Zendesk fields.
7. Select a typeform question and a Zendesk field from the dropdown list to get started.
Currently, you can only map to the Ticket subject and Ticket description fields in Zendesk.
8. Click + Map to Field to add a new field mapping.
Ticket subject and ticket description are required fields in Zendesk. A ticket can only be created or updated if your form includes these fields.
We’ll map our Email question to the Ticket subject field and our text question to Ticket description field.
To pre-fill certain fields, you can add URL parameters to your form.
9. When you’re done, click Finish.
10. You can also click the trashcan icon next to a field to delete it, or Clear all to delete all mappings.
11. You’re all set! Now you’ll see that your form has been connected to Zendesk. Every time someone fills out your form, Typeform will automatically create a new Zendesk ticket.
You can click the three dots to edit or delete the integration.
You’ll see the Zendesk icon next to forms that are connected to Zendesk in your workspace.