Entities supporting Typeform's business activity
We take data security and privacy seriously. This page provides additional information about third party companies and services that we use and share data with. We never share data unnecessarily, and make sure to choose partners who meet our privacy and security standards.
As further detailed in our Privacy Policy, we share customers' personal data with our service providers who supports our business activity, in which case those third parties are required to comply with our internal standards, policies, and technical and organizational measures that ensure that your data is protected and kept confidential at all times, and only in accordance with and to the extent authorized by the Privacy Policy.
List of third party services we use
In alignment with our transparency and privacy commitment, below you can find the main service provider we may share data with when Typeform is acting on its own behalf, with an explanation of why, in accordance with our Privacy Policy. If you have any more questions about the data we share, please get in touch by clicking the Contact Support button at the bottom of this page.
- Respondent: anyone answering a typeform created by a customer
- Customer: anyone with a Typeform account using Typeform services
- Prospect: a potential Typeform customer
| PROCESSORS | Purpose of transfer | Personal data transferred | Country | Transfer Tool |
| Amazon Web Services Inc. ( dba AWS) | Infrastructure services for data storage, communications, and security | All data managed by Typeform can potentially be stored and transferred by AWS | US, EU for EU data hosting customers | SCCs |
|
Web and form management Statistical website data |
Name, surname, email address, cookies | US, UK | SCCs and adequacy decision | |
| Notify supervisory authorities and/or affected data subjects of security breaches, if necessary. | Name, surname, identification documents, address (physical or electronic), phone number | US, EU for EU data hosting customers | SCCs | |
| Amplitude Inc. | Studying customer behavior while browsing and filling in typeforms to improve the service and propose new features | Customer ID, tracking of customer data while browsing and operating with Typeform services (all user personal data excluding billing and invoice details) | US | SCCs |
| Analyze the business and business-related matters, such as product interaction, product issues |
Identification and contact: Name, surname, email address, country
Billing info: Billing name, Stripe ID, invoices sent to the client and related information (billing address and expiry date for credit card, no other information on credit cards)
Business info: forms, form name, questions in the form
Communications held with the client |
US, EU | SCCs | |
| Understanding user behavior on the Typeform platform, reporting and analytics | Customer ID, tracking of customer data when browsing and operating with Typeform services (all user personal data excluding billing and invoice details) | US | SCCs | |
| APIHub Inc. (dba Clearbit) | Target marketing campaigns at relevant audience and profiling | All customer or prospect personal data: name, surname, email, country, communications and campaigns or interactions held with the client | US | SCCs |
| Canny, Inc. | To collect, organise, and prioritise customer feedback from contact with GTM and CS teams | Any personal data contained in customer calls, emails, support tickets and chats, and surveys | US | SCCs |
| Catamorphic, Co. (dba LaunchDarkly) | Provide services to the Company aimed at improving the security of its systems, and protecting its assets and interests | IP address | US, EU | SCCs |
| Chargebee, Inc. | Subscription management platform that automates billing, invoicing, and revenue operations |
Financial data related to subscriptions, invoices, and billing details
Identification and contact: name, surname, post and electronic address, credit card information (kept by Chargebee ‘tokenized’) |
US, EU | SCCs |
| Datadog, Inc. | Monitoring platform storing platform logs used to support the infrastructure | Email address, IP address | US, EU | SCCs |
| Gainsight. Inc. (Insided) | Supports account creation and user interaction in our community, as available at https://community.typeform.com/ | Name, surname, email address | EU | N/A |
| Hex Technologies Inc | Analyze the business and business-related matters, such as product interaction, product issues |
Identification and contact: Name, surname, email, country
Business information: forms, form names, questions in the form
Communications held with the client |
EU | SCCs |
| Iterable Inc. | Create marketing campaigns targeting relevant audiences. | Email address | US | SCCs |
| Landwell PricewaterhouseCoopers Tax & Legal Services S.L. (dba PwC) | Managing our accounting needs and meeting our legal requirements by supporting the processing of the financial data of subscriptions, invoices, and billing details. |
Financial data related to subscriptions, invoices, and billing details
Identification and contact: name, surname, postal and electronic address, credit card information (kept by Stripe and Chargebee 'tokenized') |
EU | N/A |
| Liveblocks, Inc | Support the commenting experience and real time interaction in our platform | Input provided by a user when interacting with another user, as well as their name, surname and email address | US | SCCs |
| Looker Data Sciences, Inc. | Analyze the business and business-related matters, such as product interaction, product issues |
Identification and contact: Name, surname, email, country
Business information: forms, form names, questions in the form
Communications held with the client |
EU | N/A |
| Okta, Inc. |
Used to provide platform authentication and support secure operations
|
Email address, IP address | US, EU | SCCs |
| PowerPlay GmbH (dba as Cello.so) | Processing of awards under our referral program. | Name, surname and email address | EU | N/A |
| Salesforce Systems Spain S.L. | Sales and customer relationship management | All customer and prospect personal data: name, surname, email, country, communications and campaigns or interactions held with the client | EU | N/A |
| Snowflake Computing Netherlands B.V. (dba. Snowflake) | Used as our data warehouse and for data processing | Name, surname, email address and IP address | US | SCCs |
| Stripe: Stripe Payments Europe Ltd. Stripe US Ltd. | Managing our accounting needs and meeting our legal requirements by supporting the processing of the financial data of subscriptions, invoices, and billing details. |
Financial data related to subscriptions, invoices, and billing details
Identification and contact: name, surname, post and electronic address, credit card information (kept by Stripe tokenized) |
US | SCCs |
| Twilio Ireland Limited (dba. Segment) | Used to collect and distribute customer data across various tools for analytics, marketing, and personalized customer experiences. | Name, surname, email address and IP address | US, EU | SCCs |
| TYPEFORM DE GmbH |
Business Development Seek, sell and promote Typeform’s SaaS in the Germany, assist in concluding joint ventures, collaborations, partnerships and sales of SaaS with clients, and coordinate and discuss the activities and plans to be carried out in Germany |
Customers Personal data: name, surname, email address, and deal-related details | EU | N/A |
| Software Services Solve problems and incidents related to customer requests | Customers Personal data: any customer data needed to access and solve problems reported by customers | EU | N/A | |
| TYPEFORM UK Limited | Business Development Seek, sell and promote Typeform’s SaaS in the UK, assist in concluding joint ventures, collaborations, partnerships and sales of SaaS with clients, and coordinate and discuss the activities and plans to be carried out in the UK | Customers Personal data: name, surname, email address, and deal-related details | UK | Adequacy decision |
| Software Services Solve problems and incidents related to customer requests | Customers Personal data: any customer data needed to access and solve problems reported by customers | UK | Adequacy decision | |
| TYPEFORM US LLC | Business Development Seek, sell and promote Typeform’s SaaS in the US, assist in concluding joint ventures, collaborations, partnerships and sales of SaaS with clients, and coordinate and discuss the activities and plans to be carried out in US | Customers Personal data: name, surname, email address, and deal-related details. | US | SCCs |
| Software Services Solve problems and incidents related to customer requests | Customers Personal data: any customer data needed to access and solve problems reported by customers | US | SCCs | |
| UserTesting, Inc. | Management of customer-related research projects | Name, surname, email address, interviews and discretionary responses to research projects | US | SCCs |
| Zendesk Inc. | Provide customers and users Typeform SaaS, and relationship management with said customers and coordination of the exercise data protection rights according to regulations.Onboarding process through emails and in-app communications. |
Identification and contact: name, surname, address, email, (ID number, telephone)
Financial information: invoices, subscription plans (no credit card or payment details, as those are processed by providers)
Data related to the relationship: questions addressed to the Customer Success team |
US | SCCs |