Having issues with your typeform? Not sure how to fix it or who to ask? We’re here to help! Read on to find out how to get help tailored to your needs.
Here’s what you can do and who you can contact:
Do some technical troubleshooting
The most common technical issues are browser-related. To check if your typeform works without browser plugins and cache, open it in a new Incognito window.
If the form works in Incognito, follow our browser troubleshooting steps. If opening the form in Incognito didn't help, you can still find further troubleshooting steps in the article linked above.
Help your respondents
If your respondents are having issues completing your typeform, you can lend a helping hand by sharing this respondent troubleshooting article with them.
Search the Help Center
You’ll find answers to (most of) your Typeform-related questions by browsing through the categories or simply searching for keywords in our Help Center.
You can also check out these helpful articles:
- FAQ
- Billing & Payments FAQ
- My first typeform
- Use Branching and calculations in Logic to show relevant questions
- Results: how to analyze your responses
Contact Support (customer service)
If troubleshooting and the above resources didn’t help, just reach out directly to Contact Support. Note that you'll be prompted to log into your account before being redirected to the Contact Support form.
After selecting your category, try to be mindful of the following:
- Add all relevant information, like your form ID, to your email.
- Show us your error code or attach a screen recording. You can use this free screen recording tool to do so.
Having all of the above information will help us provide a more tailored solution and speed up our response times.
Support working hours are from Monday to Friday. Below are the hours of operation per timezone:
- Central European Time (CET): 10:00 AM - Midnight
- Eastern Standard Time (EST): 4:00 AM - 6:00 PM
- Pacific Standard Time (PST): 1:00 AM - 3:00 PM
Other resources
- Check our Status Page for system updates
- Ask the members of our Online Community
- Find some inspiration on our Blog
- Check our Developer Portal for technical documentation