How to use Recall information

Recall Information makes your typeforms smarter and more personal. Add answers to follow up questions, so your typeform feels more alive and conversational. It’s available on all Typeform accounts. Here’s how to get started.

A simple way to let your typeform recall information is to use someone’s name, so they feel like someone is talking right at them personally. So here, a respondent tells us their name is Micah:

In a typeform using Recall Information, Micah will then see this in the following question:

Now Micah will feel the typeform is talking directly to them!

1. From your Workspace, start a new typeform. Then choose a Short Text question and write your text, “Hi! What’s your name?”.

We’re going to take that name, and show it in the following question, so it feels more personal.

2. We’ll continue by writing a little statement to make people feel at home:

“Great, (NAME)! Nice to meet you! Shall we get started?”

3. To do this, write the basic text, and where you want the answer (NAME) to appear, simply type @, and a menu will appear where you’ll see all the possible questions you can take answers from:

4. In this example, we just have one question to choose from, “Hi! What’s your name?”. So click this option, and we’ll then see this answer appear in our Statement:

5. Once you’ve chosen which information to recall, you can continue writing your text.

So when people use your typeform now, in the second question they will see their name! (or whatever they typed in the first question)

Note! We don’t support formatting on Recall Information text. So you cannot add bold, italic or URLs.

What can I use with Recall Information?

You can add any of the following into the text (or description) of your questions, statements, or Endings etc:

Answers from previous questions
Score (from Logic)
Price (from Logic + Payment field)
Hidden Field values

Warning! It’s not possible to recall information in the text of choices on Multiple or Picture Choice questions.

Hidden Fields

The information stored in Hidden Fields is based on information you already have about people. So, if you have a customer database you can pass the information from it into a typeform. This can be done either manually or through integration with your CRM or marketing automation software. Click here to find out how Hidden Fields work. When you have Hidden Fields set up, you will see them as options when you use Recall Information:

Examples of what you can do with Hidden Fields:

Welcome people by name as soon as they open a typeform
Pre-populate questions and statements with information you already know about someone (such as their email address, age, or even their shoe size!)
Track where people come from when they open a typeform
Send a notification to a respondent’s email address upon completion

Score quizzes and Branching and calculations

Score quizzes allow you to keep a ‘Score’ in your typeform, which can be used for quizzes, personality tests, and more. You can recall Score information in questions to show people their results in a statement field, display them in an Ending, or even share them in an email notification.

Examples of what you can do using the Score quiz:

Add up someone’s score in a quiz
Create a personality-style test where you show someone what type of person they are
Recommend a product or service to someone based on their preferences

Examples of what you can do using Branching and calculations:

Calculate the number of items in an order

Payment question

Calculations are also used to calculate the ‘Price’ when collecting payments from people. For example, if they want a book it adds $12, if they want a book and a muffin it adds $14 to Price. The total price is then sent to the Payment field ready for the customer to check out.