COVID-19 FAQ

I want to cancel my Typeform subscription. How can I do that?

You can cancel your Typeform subscription at any time. Paid plans are billed on a monthly or yearly basis, so your cancellation will be effective at the end of your billing period.

You can read more about the details of cancelling your subscription in this article. If you’re looking for step-by-step instructions on how to cancel, you can find them here.

What happens to the responses I collected if I cancel my subscription?

If you cancel your subscription, the responses that you collected will still be available to you in your account.

What happens to the typeforms I created if I cancel my subscription?

If you cancel your subscription, the typeforms you created will still be available to you in your account.

I’m working on a COVID-19 related project and I’m using Typeform. Can I get a discount?

Yes. If you’re using Typeform to work on a COVID-19 related project that is strictly not-for-profit, you can get a free Typeform subscription for 3 months.

How can I apply for a discount?

You can go to this dedicated page to see the steps you need to follow. You’ll also find the typeform you can use to apply for the discount.

What do I have to provide in the application typeform?

Create a Typeform account if you don’t have one already, and create a typeform that you’ll be using for a COVID-19 related project.

What happens when the discount period is over?

When the 3 months discount period is over, your invoice will revert to the regular price of your subscription plan. You can head to our pricing page for more information on Typeform plans and pricing.

What is included in the discount?

You can upgrade to any of our paid plans using the 100% discount code that applies to your COVID-19 related project.

Head to the Help Center to find out more about the features included in our Essentials, Professional and Premium plans before you decide which of them best fits your needs.

I expect a lot of responses from a COVID-19 related project, but I have a response limit on my plan. How can I get more responses?

If you expect more responses than your plan’s response limit, you can send a request to our Support team asking them to lift your response limit. After that, you can receive unlimited responses to your COVID-19 related typeform.

You can also take a look at this Help Center article for more information on what you can do when you expect a large volume of survey responses.

I want to collect donations for COVID-19 relief. Can I do that with Typeform?

You can add a Payment question to your typeform to start collecting donations. This question type is connected to a Stripe account to process your payments safely and securely. You can read more about the Payment question here.

I want to create an employee feedback form to check in with my colleagues. How can I do that with Typeform?

You can use the Opinion Scale question to check in with people, for example, to ask your colleagues how they’re feeling while working remotely.

Find out how to add an Opinion Scale question to your typeform here. You can also check out our Employee Feedback and Check-In Survey template to get started.

I’m using Typeform for a COVID-19 related project, and I think I have an interesting use case that might inspire others. Is there a way to share my story?

If you consent to sharing your story with us, we are more than happy to let the world know about it! You can head to this typeform to answer some questions related to your project, and we’ll do our best to use it to inspire others.

HIPAA compliance: can I collect health related information with my typeform?

Collecting personal health related information in the United States is tied to HIPAA compliance. If you’re using your typeform to collect such information in the US, please check with us to make sure that we have a Business Associate Agreement in place.

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