To modify or delete your credit or debit card information, log in to your Typeform account, and click on the alias in the top left corner to expand your organization menu. Then, select Plan & Billing.
Scroll down to see the Payment method box.
Add a payment method
You can change your existing payment method, and add secondary payment options to avoid any issues if your primary payment method fails upon renewal. If you have a backup payment method set up, we'll attempt to collect your payment from your backup payment method when your primary payment fails due to bank issues or an expired credit card.
- Click Add payment method to add a secondary payment method.
2. Enter your credit card information, or select Apple/Google Pay or PayPal as your payment method.
3. Optionally, use the checkboxes to set this payment method as your primary or backup payment method. You can set a payment method as your primary or backup payment method anytime later. Click Save when you're done with your selection.
Now you'll see that the new payment method has been added to your payment methods.
Delete your payment information
Click the three dots next to a payment method and select Delete.
You'll see a pop-up message asking you if you are sure. Click Delete if you are.
You can only delete your primary payment method if your subscription has expired, or if you're on a Free plan.
To delete your primary payment method, you must first change it to a secondary payment method. Click the three dots next to a secondary payment method, and click Set as primary.
Your previous primary payment method is now a secondary payment method, and you can click the three dots next to it to delete it.
You can have more than two payment methods associated with your account, but you can only set one as your primary and one as your backup payment method.
Have other billing-related questions? Check out our Billing & Payments FAQ.