When upgrading to a paid plan you can pay on a yearly or monthly basis. You can unsubscribe at any time. Your cancellation will be effective at the end of the prepaid period (when the year or month expires), as Typeform does not issue refunds for contracts canceled before the contracted period ends. Please refer to this article to learn how to cancel your paid subscription.
Please take into consideration that both plans (yearly and monthly) are recurring, therefore, if you wish to unsubscribe you should cancel your plan before your prepaid period ends (term end).
When you subscribe to one of our paid plans, Stripe creates the first invoice and takes note of the timestamp. This timestamp applies when the subscription is terminated. For instance, if you sign up at 8:30 AM UTC on Aug 5, the cancel time will be 8:30 AM UTC on the last day of the term (Sept 5 in this case).
Once the paid plan expires, all your forms that contain paid features will be set to Private mode and you won’t be able to collect further answers – unless you upgrade again or remove the trial features from your typeforms. Your results, collected while you were on a paid plan, will always be available in your Results.